Complaints procedure

I work carefully and with attention. Nevertheless, it is possible that you may not be satisfied about something. In that case I would appreciate hearing about it, so that we can look together at what is needed.

Step 1 Discuss it with me

If you are dissatisfied about something or have a complaint about my services, please let me know. Often a conversation is enough to find a solution.

Step 2 Independent support via Klachtenportaal Zorg

Bureau Fleur is affiliated with Klachtenportaal Zorg and therefore complies with the requirements of the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz). If it is not possible to resolve the complaint together, or if you prefer not to discuss the complaint directly with me, you can contact Klachtenportaal Zorg.

The complaints officer of Klachtenportaal Zorg can assist in formulating the complaint and in finding a solution.

A complaint can be submitted via the form on the Klachtenportaal Zorg website or by email: info@klachtenportaalzorg.nl.

Step 3 Dispute

If a complaint cannot be resolved satisfactorily, it can be submitted to the independent dispute committee affiliated with Klachtenportaal Zorg. This committee will issue a binding decision.

More information about this complaints procedure is available upon request.

Affiliated with Klachtenportaal Zorg